How It Works: Billing and Shipping (5)

What is your cancellation and refund policy?

You can see our cancellation and refund policy here.

When is my credit card charged?

Payments are processed during the check out process.

When will my order ship and how can I track it?

Subscription boxes ship every other month shortly after the box cutoff date.  Past boxes ship within two weeks of order, unless otherwise specified.  We’ll send you an email with tracking when your order ships, and you can also see tracking information once it’s available within the order in your account.

Do you ship internationally?

We are only able to ship to the US and Canada, or to APO/FPO addresses.

What do I do if I received tracking information but my box was not delivered?

Shipping or Delivery Issues

Funko shall use good faith efforts to deliver the Boxes to the designated location specified by you at the time of purchase. Title to the boxes passes from Funko to you upon shipment from Funko’s facility. Funko makes every effort to make sure that you know when your box is on its way to you, so that you can take delivery of it in good order.  See below for information on how or if we are able to address various delivery issues.

Box Lost in Shipment (before reaching carrier)

Tracking can take up to a week to update after being sent to you.  If, after a week, your tracking still shows no movement, email support.  Based on stock availability, we will either issue you a replacement box or a full refund for your order.

Box Lost in Shipment (after reaching carrier)

If your box is lost in shipment, we can help you open a claim with the shipping carrier.  If the carrier is able to provide a refund, we will either issue you a replacement box or a refund for your order based on stock availability.  Please note that, based on your country, international tracking is limited and can take a number of weeks to update.  We are not able to start a shipping claim unless at least three weeks have passed since the last tracking update.

Undeliverable or Returned to Sender

If your box was shipped to the address in your order but was unable to be delivered or returned to sender, we will either issue you a replacement box or a refund for your order based on stock availability.  Note that you may be responsible for both return shipping charges, as well as replacement shipping charges.  If Funko shipped the package to an address not in your order, we will either issue you a replacement box or a full refund (including shipping charges) based on stock availability.

Delivered

Title to the boxes passes from Funko to you upon shipment from Funko’s facility.  If your tracking shows that your box was delivered but you do not have possession, we can help you open a claim with the shipping carrier.  If the carrier is able to provide a refund, we will either issue you a replacement box or a refund for your order based on stock availability.  If the carrier is unable to assist, there is nothing more that we can do.  Note that, if you believe your box was taken by other individuals after delivery, this is also an outside issue that we are not able to assist you with.

Shipping & Handling Fees

Your initial order included shipping & handling fees for initial shipment. Funko cannot be responsible for additional fees incurred upon shipment, including:

  • Customs or duties fees or charges for international shipments
  • Forwarding or postage on delivery costs for packages shipped to the address in the order and subsequently forwarded to a new or updated address

Subscription Program Changes (15)

How do I contact Customer Support?

Star Wars Smugglers Bounty Customer Support can be reached by email at smugglersbounty@funko.com.

Why are bi-monthly subscriptions expired?

Bi-monthly subscriptions were expired so that customers didn’t need to manage their subscriptions and renewals. This way customers can go in and purchase a box the same way you will when boxes move to a retailer.

Are my other subscriptions affected?

All subscription boxes from Funko are being discontinued and moved to retailers, however the timing will differ. You will receive detailed information by email for each subscription you have.

Are boxes available internationally?

Availability of collectible boxes through the retail channel will be subject to vary across exclusive retailer and may be limited to US Only.

How long will I be able to view my order history?

You will be able to access your account on www.smugglersbounty.com until October 15, 2018, 30 days after the last box is processed. If you need order history information after the site is removed, please email support@smugglersbounty.com.

Will I still receive my annual subscriber anniversary gift?

As an Annual Subscriber to Smuggler’s Bounty, you will receive your annual subscription gift. Even if your annual subscription is not completed and Funko issues a refund for boxes not fulfilled, we will still send you the Smuggler’s Bounty Annual Subscriber’s gift. Annual gifts will be delivered within a month of your annual renewal date.

Where can I find Star Wars Smuggler’s Bounty boxes once the subscriptions are discontinued?

Stay tuned to the Funko Blogs  https://www.funko.com/blog and http://www.smugglersbounty.com/Blog to find out which retailers are going to offer our subscription boxes.

How will annual subscriptions be refunded?

Once the Smuggler’s Bounty Subscription service is discontinued, any refunds for annual subscription boxes that are not fulfilled will be processed back to the credit card currently on file in your account. For example, if your annual subscription was scheduled to renew in November 2018, you will be refunded for the balance of your annual subscription between the discontinuation date and your original November 2018 renewal date. Please ensure that the credit card and billing information for your account is up to date.

What will happen to my personal account information?

Funko will remove all personal information from the website when we take the subscription sites down. Only authorized employees will have access to past account information.

Who is eligible to buy the current and past boxes?

All account holders (anyone who previously had a subscription) are eligible to buy current and past boxes. Past boxes will be available through the Smuggler’s Bounty website  https://www.smugglersbounty.com until March 5, 2018 for $25 while supplies last. On March 2nd, remaining past boxes will be sold while supplies last on Funko Shop  https://shop.funko.com for $35. Keep in mind that the Funko Shop cannot ship to Canada so Canadians who want to purchase past boxes should act fast.

How do I purchase prior to boxes being transitioned to retail?

In preparation to transitioning this service to retail and due to limited inventory, changes will be made to the Smuggler’s Bounty offering and to your account. As of Friday, February 16, 2018, all annual and bi-monthly subscription accounts will have auto renew turned off. For annual subscribers, you will continue to receive your allotted subscription boxes until your annual renewal date. For bi-monthly subscribers, you will need to log in and purchase a box.

Steps to Logging in and Purchasing Boxes

  1. Visit smugglersbounty.com.
  2. Click ‘My Account,’ enter your email address or username and your password, and click ‘Sign In.’
  3. Navigate to the Members Exclusives section where you will find the current box as well as past boxes.
  4. Add the current box, and any past boxes, to your cart and proceed through the check-out process.
  5. Your entire cart, including the current box, will be processed for payment upon check-out.
  6. The current box will ship bi-monthly, while any past boxes ordered will be shipped immediately.

How long will past boxes be available?

Past boxes will be available through the Smuggler’s Bounty website  https://www.smugglersbounty.com until March 5, 2018 for $25 while supplies last. On March 2nd, remaining past boxes will be sold while supplies last on Funko Shop  https://shop.funko.com for $35. Keep in mind that the Funko Shop cannot ship to Canada so Canadians who want to purchase past boxes should act fast.

How do I update my account or subscription information?

Your account has different sections to help you easily access information. Billing information can be updated at any time in your Billing Information section.  Subscription-specific information — like shipping address or shirt size – can be edited in your Subscriptions section.  Please note that updating a subscription will not affect any orders that already exist in your Recent Orders section, so make sure to make subscription changes before your Next Charge Date.

Why are subscriptions going away?

Subscription boxes are moving to retailers so that Funko can focus on what they do best – creating unique, quality collectibles. Funko will be discontinuing the subscription offering for the Smuggler’s Bounty box on September 15, 2018.

When will the Star Wars Smuggler’s Bounty subscription through Funko end and when will the box be available through the retailer?

Funko will be discontinuing the subscription offering for the Smuggler’s Bounty box on July 15, 2018. Stay tuned to the Funko Blogs  https://www.funko.com/blog and http://www.smugglersbounty.com/Blog to find out which retailer will have the Star Wars subscription box and when the boxes will be released.

What You Get (3)

What will each box contain?

As a mystery style subscription, each box will have different contents.  Each box is guaranteed to have at least one Pop! Vinyl figure inside it.  Everything inside each box is exclusive to the subscription service, and contents can include apparel, accessories, toys, memorabilia, and more!

Can I order a past box or other exclusive products?

As an active member, you’ll have access to past boxes (while supplies last) and other exclusive products!  From there you can order any available past boxes or exclusive products.

  1. Visit smugglersbounty.com.
  2. Click ‘My Account,’ enter your email address or username and your password, and click ‘Sign In.’
  3. Navigate to the Members Exclusives section where you will find the current box, as well as past boxes.
  4. Add boxes to your cart and proceed through the check-out process.
  5. Your entire cart, including the current box, will be processed for payment upon check-out.
  6. The current box will have its own shipping date, while any past boxes ordered will be shipped immediately.

What do I do if a box is missing an item or if an item is damaged?

In the rare case an item comes damaged or is missing, please email our customer service team within 15 days of receipt.  If you are reporting a damaged or incorrect item, make sure to include a photo of the damage.  Damage to product packaging or shipping boxes does not qualify for a replacement.  You can see our full replacement policy here.