Star Wars Smuggler’s Bounty – Important Update – Service Ending

In effort to allow Funko to focus on what they do best – creating unique, quality collectibles, Funko will be discontinuing the subscription offering for the Star Wars Smuggler’s Bounty box on September 15, 2018.  Prior to that date, Funko will continue to offer Smuggler’s Bounty boxes on a bi-monthly basis to account holders, but the process is changing.

Have no fear! The boxes aren’t disappearing completely. After the discontinuation date of the subscription offering, Funko will be transitioning the Smuggler’s Bounty collectibles box to retail. Funko will be partnering with an exclusive retailer to deliver the Smuggler’s Bounty box as a retail offering. Stay tuned for upcoming details.

BI-MONTHLY ACCOUNT CHANGES

Today, Friday, February 16, 2018, all bi-monthly subscription accounts will have auto renew turned off immediately. This changes your account status from an active subscriber to an account holder.

As an account holder, you will:

  • Receive prioritized emails communicating that new boxes are available for purchase.
  • Not be guaranteed an Endor box or future boxes when new themes become available for purchase. We know you may have already subscribed for an Endor box, but with limited inventory and to be fair to all those who have subscribed, you’ll have to purchase the box again. The good news is, you have not been charged for the Endor box yet.
  • Need to Log in to your account to purchase each future Smuggler’s Bounty box (including Endor), if interested. (instructions provided below)
    ** Quantities of the Endor box are limited.
  • Review the Frequently Asked Questions segment below for answers to questions you might have.

FOUNDER/ANNUAL SUBSCRIBERS ACCOUNT CHANGES

As of today, Friday, February 16, 2018, all annual subscription accounts will have auto renew turned off on their annual renewal date. Therefore, upon your annual renewal date, your account status will move from an active subscriber to an account holder. Until your annual renewal date, you will continue to receive your allotted subscription boxes.

As an account holder, you will:

  • Receive prioritized emails communicating that new boxes are available for purchase.
  • Not be guaranteed future boxes when new themes become available for purchase.

If you have reached your annual renewal date (and are converted to account holder), you will need to:

  • Log in to your account to purchase the Endor collectibles box, if interested. (instructions provided below)
    ** Quantities on the Endor box are limited.
  • Review the Frequently Asked Questions segment below for answers to questions you might have.

Refunds: Once the Smuggler’s Bounty Subscription service is discontinued, any refunds for annual subscription boxes that are not fulfilled will be processed back to the credit card currently on file in your account. For example, if your annual subscription was scheduled to renew in November 2018, you will be refunded for the balance of your annual subscription between the discontinuation date and your original November 2018 renewal date. Please ensure that the credit card and billing information for your account is up to date.

Annual Gift: As an Annual Subscriber to Smuggler’s Bounty, you will receive your annual subscription gift. Even if your annual subscription is not completed and Funko issues a refund for boxes not fulfilled, we will still send you the Smuggler’s Bounty Annual Subscriber’s gift. Annual gifts will be delivered within a month of your annual renewal date.

LOGGING IN AND PURCHASING BOXES

Steps to Logging in and Purchasing Boxes

  1. Visit www.smugglersbounty.com
  2. Click ‘My Account,’ enter your email address or username and your password, and click ‘Sign In.’
  3. Navigate to the Members Exclusives section where you will find the current box, Endor, as well as past boxes.
  4. Add the Endor box, and any past boxes, to your cart and proceed through the check-out process.
  5. Your entire cart, including the Endor box, will be processed for payment upon check-out.
  6. The current box, Endor, will ship in late-March, while any past boxes ordered will be shipped immediately.

Box Availability

The inventory of the Smuggler’s Bounty collectible box, offered by Funko, will be limited. Existing Annual Subscribers will be guaranteed a box, with the balance of inventory offered to all Account Holders. See steps above to secure a box.

THANK YOU

We value your commitment to Funko and to the Smuggler’s Bounty subscription and recognize that this might not be an easy transition for you. Funko has taken great care to curate the best of the Star Wars universe for our collector community. We take pride in the quality and uniqueness of the products we have delivered to you through this service.

We look forward to continuing to excite and delight Star Wars fans with our entire line of Funko products.

 

FAQ – FREQUENTLY ASKED QUESTIONS

How do I update my account or subscription information?

Your account has different sections to help you easily access information. Billing information can be updated at any time in your Billing Information section.  Subscription-specific information — like shipping address or shirt size – can be edited in your Subscriptions section.  Please note that updating a subscription will not affect any orders that already exist in your Recent Orders section, so make sure to make subscription changes before your Next Charge Date.

When is my credit card charged?

Payments are processed during the check out process.

When will my order ship and how can I track it?

Subscription boxes ship every other month shortly after the box cutoff date. Past boxes ship within two weeks of order, unless otherwise specified. We’ll send you an email with tracking when your order ships, and you can also see tracking information once it’s available within the order in your account.

Can I order a past box or other exclusive products?

As an active member, you’ll have access to past boxes (while supplies last) and other exclusive products!  From there you can order any available past boxes or exclusive products.

1.     Visit www.smugglersbounty.com
2.    Click ‘My Account,’ enter your email address or username and your password, and click ‘Sign In.’
3.     Navigate to the Members Exclusives section where you will find the current box, as well as past boxes.
4.     Add boxes to your cart and proceed through the check-out process.
5.     Your entire cart, including the current box, will be processed for payment upon check-out.
6.     The current box will have its own shipping date, while any past boxes ordered will be shipped immediately.

Why are subscriptions going away

Subscription boxes are moving to retailers so that Funko can focus on what they do best – creating unique, quality collectibles. Funko will be discontinuing the subscription offering for the Smuggler’s Bounty on September 15, 2018.

When will the Smuggler’s Bounty subscription through Funko end and when will the box be available through the retailer

Funko will be discontinuing the subscription offering for the Smuggler’s Bounty box on September 15th, 2018. Stay tuned to the Funko Blogs to find out which retailer will have the Star Wars subscription box and when the boxes will be released.

How do I purchase prior to boxes being transitioned to retail?

In preparation to transitioning this service to retail and due to limited inventory, changes will be made to the  Smuggler’s Bounty offering and to your account. As of Friday, February 16, 2018, all annual and bi-monthly subscription accounts will have auto renew turned off. For annual subscribers, you will continue to receive your allotted subscription boxes until your annual renewal date. For bi-monthly subscribers, you will need to log in and purchase a box.

Steps to Logging in and Purchasing Boxes
1.      Visit https://www.smugglersbounty.com
2.      Click ‘My Account,’ enter your email address or username and your password, and click ‘Sign In.’
3.      Navigate to the Members Exclusives section where you will find the current box as well as past boxes.
4.      Add the current box, and any past boxes, to your cart and proceed through the check-out process.
5.      Your entire cart, including the current box, will be processed for payment upon check-out.
6.      The current box will ship bi-monthly, while any past boxes ordered will be shipped immediately.

Will I still receive my annual subscriber anniversary gift?

Annual Subscribers to Smuggler’s Bounty will receive your annual subscription gift. Even if your annual subscription is not completed and Funko issues a refund for boxes not fulfilled, we will still send you the Smuggler’s Bounty Annual Subscriber’s gift. Annual gifts will be delivered within a month of your annual renewal date.

Who is eligible to buy the current and past boxes?

All account holders (anyone who previously had a subscription) are eligible to buy current and past boxes. Past boxes will be available through the Smuggler’s Bounty website until October 16, 2018 while supplies last for $25. On March 2nd, remaining past boxes will also be sold, while supplies last, on Funko Shop for $35. * Keep in mind that the Funko Shop cannot ship to Canada.

How long will past boxes be available?

Past boxes will be available through the Smuggler’s Bounty website until October 16, 2018 while supplies last. Smuggler’s Bounty account holders will be able to buy past boxes while supplies last for $25 on March 2nd. Remaining past boxes will also be sold while supplies last on Funko Shop for $35.* Keep in mind that the Funko Shop cannot ship to Canada.

What will happen to my personal account information?

Funko will remove all personal information from the website when we take the subscription sites down. Only authorized employees will have access to past account information.

How long will I be able to view my order history?

You will be able to access your account on https://smugglersbounty.com until October 16, 2018, 30 days after the last box is processed. If you need order history information after the site is removed, please email SUPPORT@SMUGGLERSBOUNTY.COM.

How will annual subscriptions be refunded?

Once the Smuggler’s Bounty Subscription service is discontinued, any refunds for annual subscription boxes that are not fulfilled will be processed back to the credit card currently on file in your account. For example: if your annual subscription was scheduled to renew in November 2018, you will be refunded for the balance of your annual subscription between the discontinuation date and your original November 2018 renewal date. Please ensure that the credit card and billing information for your account is up to date.

Where can I find Smuggler’s Bounty boxes once the subscriptions are discontinued?

Stay tuned to the Funko Blogs to find out which retailers are going to offer our subscription boxes.

Are boxes available internationally?

Whether or not a retailer will ship boxes internationally with depend on the retailer. Stay tuned for details.

Are my other subscriptions affected?

All subscription boxes from Funko are being discontinued and moved to retailers, however the timing will differ. You will receive detailed information by email for each subscription you have.

Why are bi-monthly subscriptions expired?

Bi-monthly subscriptions were expired so that customers didn’t need to manage their subscriptions and renewals. This way customers can go in and purchase a box the same way you will when boxes move to a retailer.

How do I contact Customer Support?

Smuggler’s Bounty Customer Support can be reached by email at SUPPORT@SMUGGLERSBOUNTY.COM.

CANCELLATION POLICY

All sales are final. Once a payment is successfully submitted, it may not be cancelled or refunded.